-Reservation procedures

How can I find out about availability during a period of time?
This website features an availability search engine that you can find in the option “availability” of the top menu. Enter the data of your stay in the fields provided (check in date, number of nihgts and number of people of your stay) and a list of available apartments will be displayed. Click on the available apartment of your choice to book it online.

Do I have to pay a reservation fee to secure the apartment?
To make a definitive booking of one of the apartments of this site an advanced payment of the following amount must be made: 25% of the total price of the rent if the stay is less than 30 days long and 15% of the total price of the rent if the stay is one month long or more.

How much do I have to pay at my arrival?
The amount to pay upon arrival is total price minus reservation fee. If you booked through a partner agency you will be informed of the amount to pay upon arrival in two confirmation emails: one sent by the partner agency and a second one sent from us.

Prices and means of payment

How can I calculate the total price of my stay?
-Enter the option “availability” of the top menu and insert the details of your stay.
-From the list of available apartments chose an apartment and click on it. You will obtain a detailed description and the total price of the stay.

What is included in the price?
VAT, electricity, water and gas consumptions are included in the price. Also cleaning service at the end of your stay is included in the price.

How can I pay the reservation fee?
By credit card (American Express, Mastercard or Visa), Paypal or by bank transference. This is a secure site and your information is encrypted.

Do I get a confirmation of my reservation?
Once the reservaton fee has been paid we confirm the booking by email.

How can I pay the final balance?
The outstanding balance must be paid upon arrival in cash. We do not accept credit cards upon arrival (remember no cash, no check in). Only in certain apartments credit card payment is possible in advance and under consultation. In this case a 3% surcharge must be added to the remaining amount.

Can I pay by credit card in the apartment?
No, in the apartment we only accept cash.

check in and out

Where do I get the keys?
An Urban Flats represerntative will meet you at the apartment and handle the keys over.

At what time can I check in and must I check out of the apartment?
The day of your arrival the apartment will be available from 17:00. Early check in is possible under consultation: if no other clients leave the apartment the day of your arrival (which is the most probable situation) you can check in any time after 09:30.
If other clients leave the apartment the day of your arrival, the flat will be cleaned starting at 11:30 but you will be allowed to enter the apartment after 12:30 to drop your luggage while the cleaning is being made.

Are early check in and late chek out possible?
Yes, but only under consultation. If necessary and if it is possible for us you will be allowed to drop your luggage in our offices until a suitable time for your flight.

Assistance during your stay

Do I get any assistance in case of breakage or emergency?
We provide 24 hour emergency response for all that is related with the apartment rental. Urban Flats will rapidly and diligently remedy any inconvenience which we are responsible for. Urban Flats shall not be liable for the breakage of the elevator or for any other inconveniences which are beyond its control.

Equipment of the apartments

Are there towels and bed linen in the apartments?
We provide with towels and bed linen for the number of guests the reservation was made for.

What is the equipment of the kitchen?
All the apartments have a fully equipped kitchen with stove, refrigerator and sink. Other pieces of equipment (oven, microwave, electrical appliances...) are listed in each apartment's description.

Cleaning

Is there a cleaning service?
The apartment is cleaned before your arrival and at your departure.

Telephone and internet

Is there an internet connection in the apartment?
Some apartments have ADSL internet connection (see apartment description to know wich apartments do have one) that can be used with your laptop.

Booking terms and condition

Use this link to read the terms and conditions aplying to your booking:

> terms and conditions

Office hours

Mondays to Fridays 10:00 - 20:00 / Saturdays 10:00-14:00 Barcelona Time

Company

Urban Flats
Founded in 2002
Legal name: Mundolink S.L.
Registered by the Tourism Department of the Catalan Government. REAT: EB-00150
Member of the Tourist Apartments Association of Barcelona APARTUR